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Information for subscribers of MOTOR SICH JSC automatic telephone system

Subscribers of Motor Sich JSC automatic telephone exchange are provided wit the following information:

Quality performance of telecommunication services rendered by Motor Sich JSC during 2016

Quality performance Projected quality performance in 2016 Factual quality performance in 2016 Projected quality performance in 2017
Percent of applications submitted to connect users’ terminal equipment to the local telephone network, which were granted for the normalized time 90 % 100 % 90 %
Percent of claims submitted concerning damages of telecommunications network, which were allowed for the normalized time 65 % 95,5 % 65 %
Number of claims submitted concerning unauthorized connections per one access line (the basic telephone set) for the period under report 0,8 0,33 0,8
Percent of claims submitted concerning wrong bills 1 % 0,1 % 1 %
Percent of unsuccessful long-distance calls 10 % 2,5 % 10 %
Percent of unsuccessful local calls 5 % 0,77 % 5 %
Percent of emergency aid service unsuccessful local calls 5% 0 % 5 %
Percent of connections corresponding to quality voice data communication standards for evaluation methods according to automatic measuring method of voice transmission quality 85% 99,95% 85%
Percent of calls corresponding to operator information system service response time standards - 100% 95%

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